Navigator - Chart House
A Navigator is the first point of contact for guests and is responsible for presenting exceptional customer service to ensure the guests’ first impression of the restaurant is a positive one.
Greet guests in a professional, pleasant and helpful manner and directs them to their seats promptly and present them with menus
Responds to guest inquiries and requests in a timely manner
Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests
Handle guest complaints or issues professionally or bring them to the manager when necessary
Take to-go orders over the phone and in person
Engage with guests to ensure they're happy with food and service
Refill drinks and clear plates as needed during guest’s dining experience.
Monitors restaurant activity to determine seating/dining flow.
Performs opening and closing duties as directed by supervisor or manager
Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures
What we offer you:
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
If you require alternative methods throughout the application process, contact Golden Nugget Human Resources at 609-441-8474 or via email: GNACHRInfo@gnacm.com
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