Job Description

JOB RESPONSIBILITIES
This very dynamic, fast paced position, providing the highest level of customer and sales support by assisting the furniture division by managing assigned accounts from point of order processing through installation/invoicing. Responsible for the coordination with other dealership functions and outside resources to ensure stellar account management for all of our clients.
The responsibilities of this role include but are not limited to:
Responsible for overall coordination with the account manager for all internal aspects including pricing, expediting shipments, sales collaboration
Act as a single point of contact for customer inquiries, problem resolutions, support and information as well as assistance with company technology
Set up new customers and vendors by completing dancker online form and obtain credit application (Form W-4) from vendor
Develop and process quotes, sales orders & invoices efficiently, accurately and in compliance with customer contract and dealership profitability standards
Lead time coordination
Coordinate and expedite service to customers across various dealership functions and divisions, outside contractors and vendors ensuring timely delivery and installation and accurate invoicing
Act as the liaison to obtain and complete certificates of insurance for and from clients
Confirm completion of punch list activities
Communicate with vendors on customer needs, specification issues and timely delivery
Ensure customer satisfaction through review of all order lines, completion of punch list activities and follow-up on vendor credits and freight claims
Search for and recommend new processes and work methods to increase organization efficiency and improve customer satisfaction
Qualifications
Level of education: High School, or GED equivalent, college degree helpful
Job related work experience: Minimum of 3-5 years
Experience working with Hedberg is preferred but not required
Preferred but not required: Contract Furniture Industry experience (Steelcase)
Excellent communication & organizational skills must be detail oriented with the ability to multitask with an aptitude for numbers and ability to retain information
Computer skills: Windows, Hedberg (preferred not required), Word, Excel, Outlook
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Job Tags

Contract work, For contractors, Work experience placement,

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