Job Description

Job Title: Contract Customer Service Specialist

Job Description:

We are seeking a skilled Customer Service Specialist for a contract position. This role requires a detail-oriented individual to provide exceptional support to customers, primarily through email correspondence. If you enjoy working with data, have proficient Excel skills, and possess strong written communication abilities, this role may be a great fit for you.

Job Responsibilities:

• Respond to customer inquiries and resolve issues primarily via email in a timely and professional manner.
• Utilize strong written communication skills to create clear and concise email responses.
• Manage and organize high volumes of customer data in Excel.
• Perform sorting, filtering, and organizing data using Microsoft Excel to ensure accuracy and efficiency.
• Collaborate with team members to provide solutions to customer questions or concerns.
• Maintain and update customer records accurately and responsibly.
• Identify recurring customer issues and escalate them as needed to the appropriate team.

Qualifications:

• Required Experience:
• Proven experience in a customer service role outside of a call center environment.
• Familiarity with handling customer interactions primarily through written communications.
• Technical Skills:
• Proficiency in Microsoft Excel, including experience with sorting and organizing large datasets.
• General proficiency in Microsoft Office Suite (Word, Outlook, etc.).
• Other Skills:
• Strong written communication skills with excellent grammar, spelling, and attention to detail.
• Ability to prioritize and manage multiple email communications effectively.
• Analytical mindset to troubleshoot and resolve customer issues.
• Strong organizational and time management abilities.
• Collaborative attitude with the ability to work independently when needed.

Contract Details:

• Job Type: Contract
• Location: Somerset
• Duration: Indefinite Contract
• Compensation:

If you have experience in customer service, enjoy working with data and Excel, and thrive in a role that emphasizes email communications over phone calls, we encourage you to apply!

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