Job Description

About the Company

This company provides state-of-the-art solutions customers build in for optimized energy performance now; and in the preparation for the energy needs of tomorrow. In business for 25 years, we’ve delivered added energy efficiency and capacity to customers in more than 15 countries. More dispatchable power. Increased LNG production. Greater Data Center efficiency and lower costs. Hyperscale deployment at the best possible speed to first megawatt. All delivered with the lower emissions required to support our partners’ unique sustainability objectives.

We specialize in a wide range of engineering and manufacturing solutions within the energy sector including turbine inlet air chilling, central utility plants, district cooling, combined heat & power systems, thermal energy storage, inlet air heating, data center chilling, and inlet air chilling for LNG facilities. Additionally, our expertise extends to start-up & commissioning, system health analysis, services, and training. Our in-house team of skilled engineers and dedicated tradespeople are the reason we are the global leader in customized solutions. We strive to add value to today’s energy infrastructure, achieving secure, affordable, and sustainable energy that will help to create a responsible energy economy.

About the Role

This role is responsible for the growth and management of the Digital Field Service team within our company. The Digital Field Service team provides industrial cooling installation, commissioning, and client operations support for datacenter, semiconductor, electric vehicle, and other advanced manufacturing applications. By providing world-class customer experience, this role develops long-term service value in the form of services agreements, spare parts, after-market services, and upgrades to existing facilities. This position is responsible for identifying and supporting the development of new service opportunities while efficiently executing existing service commitments.

Responsibilities

• Provide the Vision, Goals, Objectives and Strategy that will guide the team and ensure they are aligned with company values and priorities.
• Grow, organize and maintain an elite team of field service professionals, providing a customer experience second to none.
• Operate with absolute integrity, building value with all customers and operators.
• Develop trusting, long-term relationships with clients and GC’s through exceptional customer service and execution.
• Excellent client relation skills, an understanding of business management, and strong motivational and leadership skills.
• Identify and train successor to assume operational management responsibilities as digital service demand increases (This enables further growth within the organization).
• Oversee all levels of installation and commissioning support activities across various Stellar Energy programs.
• Maintain project budgets for on-going service commitments.
• Manage cost in a way that balances proper execution with market competitiveness.
• Develop clear scope definition and proposals as needed for additional service scope.
• Strategic planning, budgeting, growth planning, scaling.
• Build a Safety First culture to ensure compliance with all known safety standards and programs.
• Interface with client, GC and internal senior leadership.
• Approve service models, escalations, talent development.
• Lead integration of field data into company-wide insight.
• Ensure the quality of the work in the field meets SEA standards.
• Develop and monitor KPIs related to uptime, service response time, SLA compliance, and customer satisfaction.
• Lead change management initiatives and implement scalable processes as the Digital Services business expands.

Qualifications

• Minimum of five (8) years of experience supporting field installation and commissioning and/or field services.
• Minimum of five (5) years of experience in project management.
• Minimum of three (5) years’ supervisory experience with background in the design, construction, and/or maintenance of chilled water systems.

Required Skills

• Customer Service oriented.
• Technical acumen for SEA products.
• Leading teams in the field environment.
• Excellent client relation skills.
• An understanding of business management.
• Strong motivational and leadership skills.
• Strong Communication Proficiency.
• Problem Solving/Analysis.
• Self-Motivated.
• Financial Acumen.
• Conflict Resolution.
• Influencing others.
• Team player/relationship builder.

Preferred Skills

• Bachelor’s degree in engineering (electrical or mechanical preferred), construction management or equivalent.

Hours and Travel

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. This position regularly requires long hours and weekend work. Some projects may require out-of-state, out-of-country, and overnight travel up to 30%.

Equal Opportunity Statement

Our Company. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Stellar Energy Americas Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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