Job Description

GRAFF, a division of Meridian International Group, is a Milwaukee, Wisconsin area based global manufacturer and distributor of high-end, luxury kitchen and bath faucets, fixtures, and accessory products.

We are currently seeking a dedicated and dynamic Inside Sales Assistant Manager to join our Inside Sales team.

The Inside Sales Assistant Manager is responsible for overseeing the Inside Sale team members and providing support for our management team and Outside Sales team who are dedicated to increasing market share. This is an exciting opportunity with a variety of tasks for an experienced sales professional leader to apply analytical talents, critical thinking abilities, and a strong service background to our growing luxury brand.

Key Duties and Job Responsibilities:

• Providing direction and guidance to team members; monitoring performance
• Assisting the Inside Manager with various projects
• Interacting with customers (showroom associates, homeowners, architects, and designers) and Outside Sales team members via phone and email regarding product knowledge inquiries and escalated problem resolution
• Outreach to showroom associates via phone to drive sales and to support the Outside Sales team’s selling initiatives
• High level problem solving regarding escalated issues in collaboration with multiple departments
• Providing back up to Inside Sales team members by being cross trained in reception duties, administration duties, custom quoting, monitoring internet sellers, sample requests, literature requests, and coordinating data within our ERP and CRM systems.(Salesforce experience a plus)
• Providing back up to the Display Inside Sales Coordinator with display order management (entailing involvement in account creation with the Accounting team; reviewing product display proposals; following up on gathering details from showrooms and the Outside Sales team; calculating discounts; entering orders into our ERP system; working with the Shipping Department regarding shipment instructions; tracking shipments; providing order status; handling post-shipment concerns including returns and exchanges; liaising between the showrooms, Outside Sales team, and Display Building team)
• Performing other related duties as assigned

Knowledge, Skills, and Abilities:

• Strong leadership skills and initiative
• Effective and professional interpersonal relationship skills; team player orientation
• Passionate mindset about contributing to a growing business
• Ambitious, confident, and self-motivated
• Superior communication skills (written and verbal)
• Analytic capacity for independent issue resolution
• Ability to troubleshoot ambiguous concepts and ideas
• Critical thinking and decision-making expertise, utilizing good judgment and reasoning
• Advanced experience in Microsoft Excel and Outlook, and CRM software
• Above average math skills including ability to calculate complex discounts and business math equations
• The ability to prioritize and organize a multitude of tasks in a busy work environment
• Strong project management and time management skills
• Perseverance to complete challenging tasks
• Exceptional follow-up skills
• Solid customer service focus

Education and Work Experienced Desired:

Bachelor’s Degree or a combination of professional Inside Sales experience and/or training, education, and related experience.

Three to five years of experience in a professional leadership role in Inside Sales, Customer Service, or Project Management, preferably in a distribution or manufacturing environment.

GRAFF offers a comprehensive employee benefits package available including medical, dental, and vision insurance, both company paid and voluntary supplemental life insurance, short and long-term disability insurance, PTO (Paid Time Off), and a 401k plan with a company match.

If this opportunity sounds like a career fit for you, we would love to hear from you. Please send your resume with a brief cover letter with salary requirements for immediate consideration.

Please visit our website for additional information regarding our growing organization and team:

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