L1 Customer Support Agent Job at Goflow, North Bergen, NJ

c2dmUUl3RUFvSExXSTUyRmRYQVAvdytIRHc9PQ==
  • Goflow
  • North Bergen, NJ

Job Description

Join a team that powers some of the fastest-growing e-commerce sellers across 200+ channels.
Goflow | Ridgefield Park, NJ (HQ)
In-house preferred, hybrid/remote options available
About Goflow
Goflow is a cloud-based platform that helps e-commerce sellers scale across Amazon, Walmart, Shopify, eBay, and 200+ other channels. From one dashboard, sellers manage orders, shipping, inventory, listings, purchasing, and analytics — powering growth without the chaos.
Our headquarters is in Ridgefield Park, NJ, where we prefer in-house collaboration. Hybrid and remote arrangements are also available.
The Role
As an L1 Customer Support Agent, you’ll be the first point of contact for sellers who rely on Goflow every day. You’ll troubleshoot issues, guide customers through workflows, and make sure their operations run smoothly.
Key responsibilities:
  • Support customers with order, inventory, and shipping workflows
  • Troubleshoot syncing, stock, and fulfillment issues
  • Assist with carrier integrations (FedEx, UPS, USPS, DHL, 3PLs)
  • Provide product guidance and best practices
  • Log issues and escalate when needed
What We’re Looking For
  • 2+ years in technical support, customer service, or e-commerce ops
  • Familiarity with OMS, IMS, and shipping workflows
  • Knowledge of marketplaces (Amazon, Walmart, Shopify, eBay)
  • Excellent written communication (chat/email support)
  • Strong troubleshooting and problem-solving skills
  • Coachable, curious, and eager to learn
  • Intercom experience (FinAI, automations) a plus
Why Join Us
  • Competitive salary + performance incentives
  • Benefits + 401(k) with company contributions
  • Additional perks and benefits
  • A culture built on learning, collaboration, and customer success
If this role excites you, we’d love to hear from you. Apply today.

Job Tags

Remote work,

Similar Jobs

University of Maryland Medical System

Patient Care Technician (PCT), PRN, Float Pool Job at University of Maryland Medical System

 ...Certification/Registration Required: Current Maryland certification in good standing as a Certified Nursing Assistant (CNA). Alternative training: Completion of first clinical year of NLN-approved nursing program, graduate of an approved RN or LPN program, or EMT-B... 

RE/DONE

Part time Sales Associate Job at RE/DONE

 ...Position Overview RE/DONE is seeking a passionate and driven Part-Time Sales Associate to join our team. As the face of our brand in-...  ...product, and is excited to contribute to a purpose-led brand. Weekend availability is required. Key Responsibilities... 

Leprino

Control Technician Job at Leprino

 ...Within our Waverly, NY manufacturing facility, we are seeking a highly qualified Controls System Technician on our plant maintenance team to continue moving our organization to even larger levels of food quality, safety, and production efficiencies. We take pride in... 

Keywords Studios

Senior Business Development Manager - Localization & QA Services - North America Job at Keywords Studios

 ...of creative and technical services to over 950 clients, including...  ...all aspects of game development including Localization, QA...  ...are seeking experienced Business Development Managers to lead sales efforts for...  ...Solutions team and Portfolio Directors, ensuring seamless service... 

Catholic Health Initiatives

CRNA Job at Catholic Health Initiatives

**Job Summary and Responsibilities**+ New Grads encouraged to apply!+ Team of 18 FT physicians and 45 CRNA's+ 391 bed - Level I Trauma Center+ Wide variety of cases including General, Ortho, Spine, Cardiac, Trauma, OB, GI, Healthy peds, ENT, Urology and GYN+...