Job Description

Member Service Representative

Worcester MA

Member service Assistant

Monday- Friday- 10-6

Contract through end of January

$20-22

Position Summary:

We are seeking a detail-oriented and customer-focused Member Services Assistant to support our Member Services team. This role primarily involves handling overflow calls related to dental insurance inquiries and verifying member eligibility. The ideal candidate will provide first-level assistance and ensure that more complex inquiries are routed to the appropriate department or representative in a timely and professional manner.

Key Responsibilities:

• Answer incoming calls from members regarding dental insurance and eligibility.
• Provide accurate first-level information and assistance to callers.
• Triage calls that require more detailed responses by transferring to appropriate groups or taking messages for follow-up.
• Maintain clear and professional communication at all times.
• Document call details and member interactions accurately in the system.
• Work effectively in a fast-paced, team-oriented environment.

Qualifications:

• Excellent verbal and written communication skills.
• Bilingual in Spanish Preferred
• Comfortable handling high call volumes in a group setting.
• Strong attention to detail and organizational skills.
• Proficient with computers and standard office software.

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