Store Manager
Location
MA - Cambridge - Cambridge - 4020
Classification
Full-Time
Job Summary
A Store Manager (SM) delivers a beautifully merchandised and profitable store in the community you serve. Your focus on the sales floor exceeds our standards from presentation to service. You assess your store from the customer’s perspective and communicate your ideas to your regional manager and other supporting partners to improve your store, identifying obstacles and opportunities from the business. As a leader you recognize the strength of the team, provide opportunities for career growth and use the company tools to develop ready talent. You ensure ownership and accountability for the business through respectful communication. In your role you seek and respond to feedback from support partners to improve sales and gain continued efficiencies all with the goal that customer return again and again.
What You Do
• Ensure consistent, friendly and informed service to customers, first by the example you set, and second by the training you provide to the store team so that they deliver first-class creative customer experience.
• Ensure the achievement of sales goals, profitability and delivery of operational excellence to maximize efficiency and minimize loss through timely execution of all processes.
• Ensure a vibrant and creative look and feel to the store through execution of Visual Merchandising & Replenishment standards, maintaining a neat, tidy, shoppable and inviting presentation ensuring the associates do the same.
• Build your team through engagement, motivation and coaching; assess performance proactively and timely.
• Ensure the efficient execution of store operations with timely management of receiving and other day-to-day processes.
• Identify obstacles and opportunities for the business, communicating and working through store/market/regional partners for the betterment of the company.
• Develop the store team based on their individual strengths and through engagement, coaching and feedback.
• Assess the store from the customer’s perspective and use insight to seek and influence improvement with the market leaders and regional manager.
• Communicate with your store team respectfully and with urgency on key issues and messages.
• Ensure compliance to company standards as it pertains to safety, customer experience and all store operations.
• Actively recruit, interview and hire employees that are knowledgeable and will provide an optimal shopping experience for our customers, partnering with nearby stores for support when appropriate.
• Use the store roster to schedule appropriately, optimizing process efficiency and store payroll.
• Understand issues of shrink and expenses, holding the store team accountable to do the same.
Knowledge & Experience
• Demonstrate passion for customer service and knowledge and/or a desire to learn about our brand/products.
• Experience in leading, managing and developing employees at all levels.
• Experience managing payroll and scheduling effectively.
• Experience driving positive key financial results.
• Ability to organize, plan and prioritize workload.
• Manage your own time efficiently and effectively.
• Able to delegate and to work through others well.
• Communicate clearly and comfortably across all levels of the business.
• Build collaborative working relationships at all levels.
• Deliver honest and constructive feedback, holding team members accountable when necessary.
• Required to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts.
• One to two years of supervisory experience required; two plus years retail experience preferred.
Expected Behaviors
• Prioritize customer experience above all else.
• Run an excellent store with the ability to balance the needs of delivering a creative experience, and a profitable result.
• Grow knowledge of industry and market and has an eye for current trends, color, inspiration and creativity.
• Drive results.
• Provide feedback, coaching and development.
• Exhibit genuine passion to deliver a unique and creative experience through our people. • Listen to others.
• Can empathize with and understand people acting through kindness and respect. • Demonstrate collaboration.
• Address issues proactively.
• Make good decisions and engage in solution-based problem solving.
• Is comfortable with ambiguity.
• Show adaptability and work with a sense of urgency all the time.
• Maintain positivity.
• Remain discreet and unbiased.
• When on the selling floor, your role is to deliver first-in-class customer service as well as supervising and overseeing overall store presentation, which may include prolonged standing and some physical activity.
Notes
An employee in this position can expect a starting rate of $50,000.
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