Job Description

Language Interpreter – Tagalog/ Vietnamese Interpreter

📍 Location: 101 E. Kennedy Blvd, Tampa, FL 33602

🕒 Schedule: Monday–Friday (EST working hours)

💼 Department: Customer Support / Language Services

💰 Pay: To be Discussed | Job Type: Full-time

📋 Reports To: Call Center Manager

About the Role

BIG Language Solutions is seeking a skilled and experienced Language Interpreter fluent in Tagalog or Vietnamese and English to join our dynamic Customer Support team.

In this role, you’ll bridge language gaps between English-speaking clients and non-English-speaking customers — ensuring every conversation is clear, accurate, and culturally sensitive.

You’ll be part of a global team that supports U.S.-based customers in a fast-paced call center environment, helping us deliver world-class multilingual customer experiences.

What You’ll Do

• Provide real-time consecutive or simultaneous interpretation between English and Vietnamese/Tagalog during live customer calls.
• Assist U.S. customers in resolving inquiries or issues with professionalism and empathy.
• Accurately relay messages without altering meaning, tone, or context.
• Handle sensitive and confidential information with discretion.
• Collaborate with Team Leads and QA to ensure high-quality communication and continuous improvement.
• Meet call handling metrics, quality standards, and compliance requirements.
• Stay informed about cultural nuances, industry terminology, and client-specific updates.

What You’ll Bring

• Fluency in Vietnamese/Tagalog and English (spoken and written).
• 1–2 years of experience in an international call center, preferably supporting U.S. customers.
• Prior interpretation experience strongly preferred.
• Exceptional listening, retention, and note-taking abilities.
• Strong interpersonal and communication skills with a professional demeanor.
• Ability to thrive in a fast-paced, high-pressure environment.
• Understanding of cultural sensitivities and professional communication etiquette.
• Familiarity with interpreting platforms, CRM tools, and call center software is a plus.

Education

🎓 Bachelor’s degree in any discipline preferred.

Why BIG Language Solutions?

At BIG, we believe in thinking globally and acting boldly.

Join a team where your language skills make a real impact — helping people connect, understand, and be understood.

Learn more: biglanguage.com

Connect with us on LinkedIn: BIG Language Solutions

Interest candidates can share their profiles @Monika.Bansal@biglanguage.com.

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