Technical Support Specialist Job at Russell Tobin, Columbus, OH

c2dUYkxRSUFxSExRTDUyQ2MzOEo4Z3FPQ2c9PQ==
  • Russell Tobin
  • Columbus, OH

Job Description

Job Title: IT/Technical Support Representative (Customer Support/Account Rep - Sr)

Location: Columbus, OH

Duration: 6 Months

Pay Rate: $21.00/hour

Are you passionate about technology and customer service? We are looking for a dedicated IT/Technical Support Representative to join our team in Columbus, OH. This is a fantastic opportunity to leverage your technical expertise and customer service skills in a dynamic, fast-paced environment.

Responsibilities:

  • Serve as the first point of contact for users calling the IT Service Desk.
  • Provide excellent customer service by actively listening, understanding user issues, and responding with urgency.
  • Accurately document issues, problems, and resolutions in a call tracking system.
  • Diagnose and resolve hardware/software issues using knowledge base tools and expertise.
  • Support enterprise software and hardware issues, including troubleshooting and resolution.
  • Provide guidance and support to end-users via phone, chat, or in person while maintaining a professional attitude.
  • Identify and escalate critical issues as needed to ensure minimal downtime.
  • Install, modify, and run diagnostic programs for computer hardware, peripherals, and software.
  • Maintain a high level of first-call resolution and identify opportunities to improve processes.
  • Work in a 24x7 environment, including weekends and after-hours support when needed.

Qualifications:

  • Excellent customer service and communication skills.
  • 2-5 years of relevant experience in a fast-paced IT support or technical support role.
  • Strong problem-solving skills with the ability to diagnose and resolve complex issues quickly.
  • Self-motivated with the ability to work independently under high-pressure situations.
  • Willingness to work flexible shifts, including evenings, weekends, and public holidays.
  • Understanding of enterprise software, hardware troubleshooting, and IT support best practices.

Education:

  • High school diploma or GED required.

If you are looking to build your career in IT support and want to be part of a professional, customer-focused team, apply today!

Benefits Disclosure

“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

Job Tags

Holiday work, Flexible hours, Shift work, Afternoon shift,

Similar Jobs

Helix Scribe Solutions

Medical Scribe - Orthopedics (Hand Surgery) Job at Helix Scribe Solutions

 ...work independently with providers we service. Learn more here . We are searching for qualified individuals to service orthopedic hand surgery offices of Lovell Hand & Orthopedic Center in the greater Grand Rapids region of Michigan. You must be able to work shifts... 

PTR Global

React Developer Job at PTR Global

 ...Position Title: ReactJS Developer Location: Columbus, OH Duration: 12 Months (Possibility of extension) Job Description: Job...  ...Responsibilities: Developing modern UI using front end technologies like React and backend services like Spring, ECS, AWS, S3, RESTful... 

ATD Technology LLC

CT Tech Job at ATD Technology LLC

 ...Job Overview Title: CT Technologist Department: CT Main Type: Travel/Contract (13 Weeks) Location: 1000 Trancas St, Napa, CA 94558 Schedule: Day Shift 4x10-Hour Shifts (07:30 AM - 06:00 PM) Flexibility required for potential start times... 

AlphaX RE Capital

Site Materials Coordinator | Bay Area Materials Supply Company Job at AlphaX RE Capital

 ...is preferred Reliable, quick to respond, and highly responsible Strong problem-solving and communication skills Must have a car and be willing to travel to job sites across the Bay Area Work Location: Cupertino (Foothill), with travel to project sites... 

Auto-Owners Insurance

Marketing Representative Job at Auto-Owners Insurance

 ...Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could...  ...essential marketing functions. ~ Communicate marketing plans to agents to ensure the expanded use of Company products and services...